Frequently Asked Questions

We receive a number of communications from members of the public who ask the same or similar questions. This FAQ page has been created to answer the most popular questions. You may have been directed here in response to writing to us.

Version 1.0.0 – Last updated 7th November 2018

Our Christmas Wish List

We are overwhelmed with the generosity of the public and community as a whole this year. It's only the beginning of November and we are bursting at the seams with donations. We have created a Christmas Wish List of items that are really needed.

Do You Want To Volunteer This Year

We have been inundated recently with offers of help and those wishing to volunteer. The problem is that we are only open on a Thursday evening and we have all sessions covered with our regular volunteer rota. It is difficult for us to accept any more volunteers at this moment in time.

Contact Us

For general enquiries, please use our contact form. To ask us a specific question, please use the form at the bottom of this page should you not find the answer here.

You can contact Meryl via email through her profile page.

You can contact Mai-Britt via email through her profile page.

You can contact Jan via email through her profile page.

You can contact Mark via email through his profile page.


Our need for volunteers changes on a regular basis. Please keep an eye out for positions appearing on our Facebook and Twitter social media channels and also our Volunteers Wanted page too.

Simply for safeguarding reasons, people under the age of 18 are unable to volunteer at the Soup Kitchen. Sorry.

Food Donations

We are afraid we cannot accept such donations of homemade food. We have to adhere to strict protocols to maintain our Food Hygiene Rating and allowing outside or third party cooking could render us in beach.

We receive a fantastic source of food donations from local suppliers such as supermarkets and bakeries. We are also able to source ingredients from the Foodbank. Sometimes the generosity of the public is so overwhelming that we end up donating some food back to the Foodbank.

We recommend that if you have any unwanted packet or tinned food, then you please contact the Foodbank.

This can be tricky and a difficult one to answer. We have a strong supply chains in situ from the local supermarkets, bakeries and cafes which provide ready made and raw ingredients. As we are only open on a Thursday evening, we plan our meal menu from the supermarket supplies. Adhoc provision of unused food from catering companies can be difficult logistically. Our friends at Loose Ends are open five days a week. Perhaps they would be interested?

Our homeless and rough sleepers do take away food from us at the end of each session. Plastic potted foods like Pot Noodles, Quaker Oat So Simple Pots or Mugshot Pasta and Noodle flavours are easy to be transported and eaten with simple boiled water.

Product Donations

The easiest way at the moment is to visit our Amazon Wish List which we keep this list fresh with the items we need.

The Newbury Soup Kitchen is open each Thursday evening for setup between 16.30pm and 17.30pm. You are more than welcome to drop them off between these times. Please do not come during the open session as it is quite busy and we cannot always dedicate the time to speak with our benefactors. Employment Plus is also located at the Salvation Army Hall  and is open Thursdays between 14.00pm and 16.30pm. Employment Plus are happy to accept donations for us within their opening hours. We also have collection points at the Co-op in Brummell Road Speen, Harpers Garage in Hungerford and Charmaine’s Hair and Beauty on Hambridge Road. Small items can always be dropped off at these points.

We can typically accept most items of clothing, though we ask that you contact us first as sometimes we have excess stocks of some garments. We ask that all items of clothing or sleeping bags be washed, dried and aired prior to donation. We respectfully request that clothing should be of a nearly new condition without holes, rips or tears. Similarly we request that donated items come from a smoke free and pet free household. We are not able to accept bedding such as duvets and underwear for personal hygiene reasons.

If you do not think your old clothing will suit our needs, then there are a number of recycle facilities for fabrics and clothing around Newbury. Tesco at Pinchington Lane near the retail park as a clothing collection point and also the West Berkshire Recycling Centre on Newtown Road are two examples.

If dropping off to the Recycling Centre, please do not forget your entry permit.

Money Donations

This is most welcome, thank you. Please can you contact us in the first instance.
You are more than welcome. Please contact us in the first instance as we can help with advertising your event or activity too.

No, not at the moment. We are working on this.

Online Shopping

The delivery address within our Amazon Wish List account is that of a volunteer where there is someone at home each day. We have found that some Amazon orders are received with no documentation whatsoever. To check that your goods have been received, please contact us with your order number and we will reconcile to the box label. It maybe a good idea to let us know when an order has been placed as many deliveries arrive unannounced.

Of course. Our Amazon Wish List was created for ease as the deliveries come direct to us. You are more than welcome to use the Wish List as a guide and procure desired items from wherever you please. It would be nice if you could support our local businesses and High Street.

Please send to:

The Newbury Soup Kitchen
C/O Harpers Garage
Unit 3, Smitham Bridge Road
Berkshire, RG17 0QP


The Soup Kitchen is open to serve food between the hours of 18.00pm and 20.00pm each Thursday evening. There is normally someone at the Salvation Army Hall from 16.30pm each Thursday.

We normally have some 15 to 20 volunteers and between 45 and 55 clients during our weekly sessions. This obviously can be very busy for us. We respectfully ask that you make an appointment if you wish to visit us within our opening hours. You are welcome between 16.30pm and 17.30pm to drop off donations.
Absolutely yes. Unfortunately we are unable to allow people under the age of 18 into the Soup Kitchen during opening hours. We would welcome you to come along during out session setup, anytime between 16.30pm and 17.30pm. We will be happy to explain to the youngsters what the Soup Kitchen is all about and how they can help. All we ask is that you contact us to make an appointment in the first instance so we can allocate you some time.


This can be quite confusing as there are four main charity and not-for-profit organisations within Newbury and West Berkshire. Each have their own niche but work in synchronous harmony. They are the Newbury Soup Kitchen, Two Saints, Loose Ends and West Berkshire Homeless.

Questions Still Unanswered?

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